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Let's Talk Security

Your security is always our priority. Check out how we keep your information secure and learn how to protect yourself from the latest scams.

Contacting Gem

To protect your personal information, this is who you need to contact if you're concerned about your online security.

Report a Scam

Received a suspicious email or text message?

  • If you believe you've received a Gem branded scam, please forward the email or a screenshot of the text message to scams@latitudefinancial.com and then delete the message.
  • Please note that while we monitor this inbox, we aren't able to respond to individual emails. You'll receive an automated response to let you know that we are looking into it.
  • If you've responded to or actioned a suspicious email or message, it's possible your security has been compromised. Please contact us immediately.

Report a Suspicious Transaction

Seeing some suspicious activity on your account?

If you believe there's fraudulent activity on your account, contact us immediately so we can make sure your account is secure.

If you're concerned about a transaction or charge appearing on your account that may not be yours, you can raise a dispute and we will investigate it.

Report a Lost or Stolen Card

Have a lost, stolen, or damaged card?

Don't panic, you can cancel the card and we'll send you a new one.

Just let us know using the mobile app, Latitude Service Centre or via our online form.

For more information on how to report a lost, stolen or damaged card, please visit here.

Staying Safe and Secure

How We Protect You

How we Protect You

See how we manage and protect your personal information.

Find out more
How to Protect Yourself

How To Protect Yourself

Learn how to stay safe and protect yourself online.

Find out more

Latest Scams and Alerts

If you believe you have received Gem branded scam, report to: scams@latitudefinancial.com. Please be aware this is a reporting service. You may not receive a personal response from scams@latitudefinancial.com.

If you have responded to or actioned a suspicious email or message, please contact Latitude immediately.

Responsible Disclosure

Effective 10 November 2021 until further notice.

At Latitude, we understand how important it is to protect our customers and we value the input of the security community. The responsible disclosure of security vulnerabilities helps us ensure the security and privacy of Latitude and our customers.

If you believe you have found a security vulnerability with any of our services, we would like you to let us know right away via our Responsible Disclosure Program.

Latitude does not condone any malicious or illegal behaviour in the identification and reporting of security vulnerabilities.

Our Responsible Disclosure Program is managed by Bugcrowd.

If you have discovered a vulnerability that you wish to report to us, this should be done through Bugcrowd. We encourage researchers to register with Bugcrowd and report any findings through the Bugcrowd platform. If this is not available to you, you may make a manual submission using the vulnerability submission form.

Click here to access the vulnerability submission form.