Contact us

Get in touch. We’re here to help you with all of your enquiries.

Product enquiries

Loans

Personal Loans

0800 422 898
+64 9 358 8999 (from overseas)

Mon - Fri: 8am - 7pm, Weekends 8.30am - 5pm (NZST)

Car Loans

0800 55 55 33
+64 9 358 8999 (from overseas)

Mon - Fri: 8am - 6pm, Weekends 9am - 5pm (NZST)

Insurance

Loan and Credit Card Protection

0800 220 999

Credit Cards

Gem Visa & CreditLine

0800 500 505
09 356 4900

Monday to Friday 8am - 6:30pm
gem.nz@gemfinance.co.nz

For Lost or Stolen Cards

Gem Visa
0800 500 505 or +64 9 362 5432 (anytime)

CreditLine
0800 500 505 (anytime)

Gem New Zealand

8 Tangihua Street
Auckland 1010
New Zealand

0800 500 505
+64 9 358 8999 (from overseas)

Collection Enquiries

0800 551 948 (Mon - Fri)
09 355 1948

Other enquiries

Difficulty making a repayment

We have a dedicated Hardship team to assist our customers experiencing Financial Difficulty.

Phone: 0800 433 033 or 09 356 4997
9am - 5pm

Hardship Team

8 Tangihua Street
Auckland 1010
New Zealand

More about financial hardship

Feedback

We know that sometimes things don’t go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Customer Resolutions Team

Within New Zealand: 0800 735 192 From overseas: +64 9 375 0819

Gem

PO Box 4058
Shortland Street
Auckland 1140
Attn: Customer Resolutions Team