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Something on your mind? Contact us

Our team is on hand to help you with all your queries.

online help

Connect with us online

Our online help is full of useful information along with quick and easy forms for you to get in touch with our dedicated specialists without spending time on the phone.

Visit online help

Still need to get in touch?

We've listed some information to help you get in touch

Lost or stolen

Call us immediately using the
relevant number.

Hardship and
financial difficulty

If you're having difficulties making repayments, it's best to get in touch as soon as possible - we have a dedicated Hardship Team to assist.

Financial hardship  

Fraud

Call us immediately using the
relevant number.

Complaints

We know sometimes things don't go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.

Complaints  

Product enquiries

Credit Cards

Genoapay support

Genoapay is provided by
Latitude Innovation Holdings Limited.

Personal Loans

  • Mon to Fri: 10:30am - 6:30pm
    Weekends: Closed

Car Loans

  • Mon to Fri: 10:30am - 6:30pm
    Weekends: Closed

Insurance

Other enquiries

Collection enquiries

Merchant support

Are you hearing impaired?

Gem uses the New Zealand Relay Service to ensure we are contactable for customers who are deaf or have a hearing or speech impairment.

Visit New Zealand Relay Service