Product enquiries
Loans
Personal Loans
0800 422 898
+64 9 358 8999 (from overseas)
Mon - Fri: 8am - 7pm, Weekends 8.30am - 5pm (NZST)
Car Loans
0800 55 55 33
+64 9 358 8999 (from overseas)
Mon - Fri: 8am - 6pm, Weekends 9am - 5pm (NZST)
Insurance
Loan and Credit Card Protection
0800 220 999
Credit Cards
Gem Visa & CreditLine
0800 500 505
09 356 4900
Monday to Friday 8am - 6:30pm
gem.nz@gemfinance.co.nz
For Lost or Stolen Cards
Gem Visa
0800 500 505 or +64 9 362 5432 (anytime)
CreditLine
0800 500 505 (anytime)
Gem New Zealand
8 Tangihua Street
Auckland 1010
New Zealand
0800 500 505
+64 9 358 8999 (from overseas)
Other enquiries
Difficulty making a repayment
We have a dedicated Hardship team to assist our customers experiencing Financial Difficulty.
Phone: 0800 433 033 or 09 356 4997
9am - 5pm
Hardship Team
8 Tangihua StreetAuckland 1010
New Zealand More about financial hardship
Feedback
We know that sometimes things don’t go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Customer Resolutions Team
Within New Zealand: 0800 735 192 From overseas: +64 9 375 0819
Gem
PO Box 4058Shortland Street
Auckland 1140
Attn: Customer Resolutions Team