Product enquiries
Loans
Personal Loans
0800 422 898
+64 800 422 898 (from overseas)
Mon - Fri: 8am - 5:30pm, Weekends: Closed (NZST)
Car Loans
0800 55 55 33
+64 800 55 55 33 (from overseas)
Mon - Fri: 8am - 7pm, Weekends 8.30am - 5pm (NZST)
Insurance
Loan and Credit Card Protection
0800 220 999
Mon - Fri: 10:30am - 7pm (NZST)
Credit Cards
Gem Visa Live Chat
CreditLine Live Chat
Monday to Friday 8am - 9:00pm
Saturday 8am - 6:00pm
Gem Visa & CreditLine
0800 500 505
Monday to Friday 8am - 6:30pm
For Lost or Stolen Cards
Gem Visa
0800 500 505 or +64 800 500 505 (anytime)
CreditLine
0800 500 505 (anytime)
Gem New Zealand
8 Tangihua Street
Auckland 1010
New Zealand
0800 500 505
+64 800 500 505 (from overseas)
Other enquiries
Difficulty making a repayment
We have a dedicated Hardship team to assist our customers experiencing Financial Difficulty.
Phone: 0800 433 033
9am - 5pm
Hardship Team
8 Tangihua StreetAuckland 1010
New Zealand More about financial hardship
Feedback
We know that sometimes things don’t go as well as they should and problems arise. If this happens to you please let us know so we can fix the problem.
Customer Resolutions Team
Within New Zealand: 0800 735 192 From overseas: +64 800 735 192
Gem
PO Box 4058Shortland Street
Auckland 1140
Attn: Customer Resolutions Team