Uh oh, looks like your browser (Internet Explorer) is out of date.While we no longer support it, you can install modern alternatives for a better browsing experience.

Make a claim

Type of claim you'd like to make

How to make a claim

Call us

Mon to Fri, 10:30am - 7pm (NZDT)
Weekends: Closed

Call 0800 220 999
Fax us

0800 282 646

Type of claim you'd like to make

How to make a claim

Call us

Mon to Fri, 10:30am - 7pm (NZDT)
Weekends: Closed

Call 0800 220 999
Fax us

0800 282 646

Need to submit a document for your claim?

We're here to help

Call our insurance specialists now on 0800 220 999

Mon to Fri, 10:30am - 7pm (NZDT)

Industry code of practice

ICNZLife Insurance Code of Practice

Hallmark General Insurance Company Ltd. is a member of the Insurance Council of NZ and adheres to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers. Click below to access a copy of the Code.

Fair Insurance Code

Important information

This insurance is issued by Hallmark General Insurance Company Ltd. (“Latitude Insurance”) and Hallmark Life Insurance Company Ltd. (incorporated in Australia and operating in New Zealand).

Financial Advice – Prescribed Statement Disclosure
You are protected by responsible lending laws. Because of these protections, the recommendations given to you about any credit related insurance products are not regulated financial advice. This means that duties and requirements imposed on people who give financial advice do not apply to these recommendations. This includes a duty to comply with a code of conduct and a requirement to be licensed.

We recommend you read the Terms and Conditions and Privacy Policy of the website. Latitude Financial Services Limited is a consumer finance company in New Zealand, offering a range of products including personal loans, car loans, credit cards, and long term interest free and promotional retail finance.