We’re here to help
We understand that Coronavirus (COVID-19) is having an impact on our community and we are doing all we can to help. The fastest and easiest way for us to help with all claims is through our online claim form found here. If you have an approved claim and need to provide further evidence upload it now.
If you need additional support and need to speak with someone about a claim or you have an urgent question regarding your policy please call 0800 220 999. Please note our call centres are still experiencing some delays in call wait times. If you cannot wait or would prefer a call back please email us at email@example.com with your contact details and we will call you back as soon as possible.
More information on COVID-19 related questions can be found in our FAQs here.
have completed the Price Verification section of
the claim form (if the item is reduced by more
than $200 and you do not have the original
catalogue, advertisement or promotional flyer
(with a printed visible date) from the store of
purchase showing the new reduced price);
provide proof of original purchase price; and
sign and date the declaration (or agree to the
declaration if using the online claim form).
What happens when you claim
Within 10 working days we’ll advise you of the
outcome or next steps. You may be required to
provide additional information.
Hallmark General is part of the Latitude group and is a member of the Insurance Council of NZ. Hallmark General adheres to the Fair Insurance Code, which provides you with assurance that we have high standards of service for our customers. Click the subscriber badge to access a copy of the Code.